The innovation efforts of Securus Technologies continues, and this time it is with a new solution called Drone-counter System. I was reading the stories of drones being used by the inmates to transport various contraband products to inside the prison, for long. Since the commercial production of different types of drones became widespread, the criminal gangs started using it for transporting different types of products into prisons to aid their inmate friends. I was deeply worried that they would try to use drones for taking even weapons to their inmate friends that can compromise prison security severely.
Per the recent news reports and confirmation from jail officials, it is now clear that the gangs dispatch weapons, drugs, contraband phones, explosives, and more into prisons using drones. When it comes to weapons, it is not a safety issue for the prison officials but a threat to other prisoners as well. However, there was no specific system to counter this big threat. This is where Securus Technologies came with the new system that can effectively control the drone threats. Interestingly, the latest system from Securus began its active pilot programs from the early weeks of March 2018, per an announcement of the prison technology firm.
A Securus spokesman confirmed that the technology is something new, but it would emerge better over the trials by improving its strengths and reworking on its flaws. He also added that the firm collaborated with many technology partners to ensure an efficient drone detection solution and the pilot program for it. I see that the firm also started accelerating its efforts to conduct trials in the live prison environments, and for that purpose, it would work together with prison officials to make the system producing optimum performance. Securus Technologies confirmed that the initial trials of the system found to be promising.
Securus Technologies is known for providing a comprehensive experience to all its customers from unique solutions to world-class customer service experience. It is the reason, the firm was declared as a winner at the Stevie® Awards 2018 for its unique customer service experience. The firm won three awards in the category. While coming to the awards in detail, the team of Corporate Escalations grabbed Gold for the relentless service in Customer Service Complaints. Secondly, Zelperita Jackson, one of the customer service manager of the firm, took Silver in the category of Best Customer Service Professional.
Thirdly, Team of Video Visitation earned Bronze as a Front-Line Customer Service group. The Senior VP of the firm who takes care of the operations, Danny de Hoyos confirmed that the feat showcased the commitment of Securus to provide supreme service to its customers. He also added that the year 2017 was the best for the firm considering its customer service metrics, and the recognition also highlighted its focus.
Securus Technologies announced in early January that the holding company has added electronic payment processor, GovPayNet, to its suite of subsidiaries. This marks the company’s latest acquisition, bringing the number of subsidiaries in excess of 20. The addition of GovPayNet, along with the July 2015 acquisition of JPay, will allow the company to electronically process over 40 million credit and debit payments. These payment can include cash bail, traffic and criminal fines, tax payments, and more. The CEO of GovPayNet is Mark MacKenzie, who will stay on in his current role. The company is based in Indianapolis, Indiana and has been in business since 1997, with current contracts with over 2,300 government agencies in 35 states. Their coverage area exceeds over 26% of counties in the United States.
Securus Technologies is one of the leading inmate technology companies in the world, providing services to over 3,500 corrections facilities and law enforcement agencies in the United States and Mexico. With headquarters in Dallas, the company operates in four other offices in both Texas and Atlanta, Georgia. In operation since 1986, Securus operates with over 20 subsidiaries including Telerus, CellBlox, Guarded Exchange, Evercom, and Modeling Solutions, among others. Together, these companies provide payment processing, crime detection, call processing, inmate tracking, and a host of other services. Over 1.2 million inmates use Securus Technology phone and video services. They are headed by CEO and President, Robert “Bob” Pickens.
There’s a vast array of ways Securus Technologies has proven to be an effective form of communications that is opening up roads for law enforcement officials to uncover crimes. Unfortunately, many crime incidents that occur behind “closed doors” of correctional facilities get overlooked. This is quite a common scenario as we are actually unaware of the certain types of crimes that occur in correctional facilities, some of which include, but are not limited to, are: transferring of drugs, abuse, and acts interconnected with criminal organizations. By communicating through the Securus Technologies platform, an individual who is not incarcerated but would like to keep in touch with someone who is can do so with the program of Securus Technologies.
Although traditional methods of keeping in touch with incarcerated individuals has normally been conducted through the utilization of a visitation schedule, it is important to note that there is now a new way of visiting that does not require the visitor(s) to travel to the jail to be physically present so that they can chat with the inmate. Instead, in this particular case, they can utilize the Securus Technologies platform to keep in touch with the inmate by chatting through a videoconferencing method.
Many people are aware that videoconferencing has made connecting with others from all around the world from the comfort of one’s very own home possible. However, what many are unaware of is being able to utilize the technology within the premises of one’s home to communicate with those who are incarcerated in correctional facilities. This is a program that has been designed to allow such forms of communications to occur safely and without issues of scheduling conflicts due to jails being too busy in which appointments that the visitors wanted were unable to be made at that particular point in time.